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The Regulatory Compliance Blog

The Regulatory Compliance & Growth Blog

Get the latest regulatory compliance news, consumer compliance insight, and growth strategies for your financial institution to succeed! If Fair Lending, CRA, HMDA, BSA/AML, UDAAP or branch strategy is a priority, this valuable blog is for you.

Kassie Phillips

Something most people don't know about me is that I graduated Valedictorian of my high school and turned down three scholarships to go to local and technical colleges for my nursing degree. Now, as a Customer Success Manager, I'm taking care of our customers instead of patients. My favorite part of my work here is building relationships. I enjoy catching up with our customers and getting to know them personally as partners and friends. When I'm not at work, you can find me spending time with my family and our two dogs. I'm married, and by the time you read this, I'll have two kids! Unless it's football season. As a proud native Charlottean (we do exist), I love cheering on those Cardiac Cats! #keeppounding

Blog Feature

BSA/AML  |  Banks  |  CRA  |  Credit Unions  |  Fair Lending  |  HMDA  |  News & Tips  |  Redlining  |  Risk Management  |  UDAAP

5 Factors Your Consumer Complaint Management Program Needs to Succeed

Complaint management is an important part of your financial institution's efforts to comply and grow. There are many potential benefits of consumer complaint management, such as more quickly identifying potential issues, building better relationships with consumers, and proactively managing risks. Here are 5 factors that your consumer complaint program needs to succeed.

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